10 Keys to Outstanding Service and More Referrals
Overview
In a competitive economy, CPA's and their firms need a way to stand out. The best way to do this is to give outstanding service to your clients. In this experiential workshop, you’ll learn skills that lead to dramatic client satisfaction. In addition, you'll learn several specific ways to guarantee you'll get a lot of word of mouth referrals that will lead to a dramatic increase in your number of clients.
Delivery Method: Individual webcast
CPE Credit: Communications & marketing, Personal development
Program Level: Basic
Highlights
- Communicate more powerfully with clients and other CPA's by understanding human behavior
- How to judge if your communication is effective in motivating someone
- How to get someone to really hear you and how to really hear what someone else is “not saying.”
- How to communicate so that someone will happily do what you want
- How to create trust and get people to like working with you – inside and outside the firm
- The 3 most important keys for getting someone to feel rapport with you
- Why rapport is so important, and how to use it to profit in your work
- How to quickly solve problems with people once you have their rapport
- Secret techniques that super-successful communicators use
- How to persuade people without them knowing they are being persuaded
- How Ronald Reagan, Oprah and Bill Clinton are similar, and how you can tap into their "magical abilities."
- The three most important keys all successful communicators use
- How outstanding service can lead to more promotions and/or client development
- The art of getting more referrals and turning referrals into clients
- Why great service is better for your business in the long run
- How to know what’s most important to your client or boss—so you can focus on that
Prerequisites
None
Designed For
This course is designed for any CPA who wants to increase the number of clients they have, or is interested in raises their rates and dealing with a higher level of service and clientele.
Objectives
- Build trust and rapport with your clients, co-workers, and others
- Negotiate more effectively by using advanced persuasion techniques
- Stand out as a professional in a way that leads to increased success, satisfaction and referrals
- Know specific referral strategies that are highly effective
Preparation
None
Leader(s):
Leader Bios
Jonathan Robinson, Frank Sanitate Associates
Jonathan Robinson is a psychotherapist, author and professional speaker from Santa Barbara, Calif. Robinson has reached over 200 million people around the world with his practical methods, and his work has been translated into 47 languages. He has appeared on the Oprah Winfrey and other TV talk shows, CNN and CNBC. Among his books are: Shortcuts to Bliss, Instant Insight: 200 Ways to Create the Life You Really Want and Communication Miracles for Couples. His specialty is teaching people simple techniques that can have a profound impact on the quality of their life. He has an M.A. and an M.F.C.C. Mr. Robinson’s first book, “The Experience of God” included interviews with such notable people as the late Mother Teresa, the Dalai Lama, Deepak Chopra, Wayne Dyer, Ram Dass, and over thirty other well known spiritual leaders. Jonathan’s second book, “The Little Book of Big Questions”, became a New York Times bestseller, and provided readers with over 200 ways they can enhance their relationship and spirituality. Jonathan’s third book was, “Instant Insight:200 Ways to Create The Life You Really Want”, Mr. Robinson’s fourth book was, “Communication Miracles For Couples”, and his most recent book is, “Real Wealth: A Spiritual Approach to Monry and Work”. In his public talks and workshops, Jonathan is known for using humor, inspiring stories and magical illusions to help audiences remember his powerful message and techniques.
Non-Member Price $159.00
Member Price $129.00