When you complete this course you will be able to: Eliminate wordiness, redundancy, and obscure language from their writing, and produce documents that are clear and concise Produce written communications that are positive and confident Explain five techniques to make your language more positive and
Miscommunication is costly. In this course we will discuss how the use of positive language is not a "warm and fuzzy" concept, but rather an important communication tool. Using appropriate word choices will make you a more effective manager and communicator. Miscommunication and misunderstandings may cause significant financial and emotional loses to a firm. Vague answers can cause numerical errors, inaccurate financial data, hurt feelings, and tension within an office environment. We will also address some aspects of leadership in connection with work teams and group development. We will look at the role leaders play in workplace communication and examine communication skills for discussion leaders. The importance of effective communication cannot be underestimated. A leader's ability to communicate greatly reduces misunderstandings in the workplace, and significantly improves project management.
Delivery Method: Individual webcast
CPE Credit: Communications & marketing
Program Level: Basic